Monday to Friday 8am to 6pm
Saturday 8am to 11:30am
Closed Sundays and Public Holidays.
If you are acutely unwell, you will be seen the same day by one member of the team via an acute appointment slot.
Quick clinics run at 8.30am and 4.30pm Monday to Friday and Saturday mornings 8.30am. These clinics are for sick children less than 16 years of age and under. No appointment is needed, just arrive at either 8.30am or 4.30pm (8.50am or 4.50pm at the latest). *These clinics are for current patients registered at our practice.
Script Clinics run at 1.30pm Monday to Friday for repeat scripts or ongoing specialists referrals. No appointment is needed.
If you have a chronic disease you must attend for an annual clinic check up to be eligible for script clinics.
We offer an appointment system with the doctor of your choice. Appointments are at 15 minute intervals. If you have either multiple problems or a complex problem please book a double appointment. As we reserve some appointment times so acutely unwell patients can be seen same day, we spread our routine appointments over several days. Routine appointment with the doctor of your choice may not be same day.
We are a private billing practice with Medicare Online claim back facilities for your convenience. However we do bulk bill immunisations (children and pensioners) and all sick children seen in the Quick Clinics.
A message will be taken by reception and you will be contacted by the practice once the doctor has reviewed the message.
Your request will be taken by reception and the staff will phone you back as soon as possible after they speak to the doctor.
We consider your participation in health monitoring to be an essential part of your health care. We operate an extensive reminder system designed to ensure the opportunity of attendance.
The surgery is open from 8am to 6pm Monday to Friday and 8am to 12midday on Saturday. Friendlies Emergency Healthcare 19/23 Bingera St, Bundaberg West is open 7 days 8am to 8pm phone (07) 43311777.
House Call Doctor is available 6pm – 8am 7 days. Phone 13 55 66
We welcome feedback to improve our care. There is a feedback box in the waiting room. Carmel Muller is our HR manager should you wish to talk to someone. We believe problems are best dealt with through the practice. However you may contact :
Office of the Health Ombudsman (OHO)
PO Box 13281 George Street, Brisbane Q4003
Phone: 133 646
Fax: 3319 6350
Our practice undergoes three yearly external accreditation audits to ensure RACGP standards are met.
Please do not hesitate to ask our reception team to order a taxi from the surgery should you require one.
We use telephone, not email, for all patient enquiries.