OPENING HOURS

 

Monday to Friday 8am to 5:30pm
Saturday 8am to 11:30am
Closed Sundays and Public Holidays.

 

Award winning General Practice:

• Royal Australian College of General Practitioners (RACGP) General Practitioner of the Year Award 2010
• RACGP 2006 National Practice of the Year
• AGPT 2007 GP Supervisor of the year (Dr Byrnes)
• APNA Chronic Disease 2009 award
• RACGP Gold Coast Update Weekend 2009 Research Paper Award ( Dr Byrnes)
  
  

 

The Practice Team believes good care is delivered by:

• Timely Doctor appointments for specific problems.
• Chronic disease (diabetes, hypertension, asthma etc) clinics using our interactive patient software programme, Patient Assistance Tool (PAT), www.patsoftware.com.au and the practice team to ensure comprehensive annual check ups. It is expected that all patients with a chronic disease attend these clinics.
• Evidence based preventive care. Age appropriate immunisation is imperative and delivered by qualified nurse immunisers.

Timely access

If you are acutely unwell, you will be seen the same day by one member of the team via an acute appointment slot.

Quick clinics run at 8.30am and 4.30pm Monday to Friday and Saturday mornings 8.30am.  These clinics are for sick children less than 16 years of age. No appointment is needed, just arrive at either 8.30am or 4.30pm (8.50am or 4.50pm at the latest).  *These clinics are for current patients registered at our practice.

Script Clinics run at 1.30pm Monday to Friday for repeat scripts or ongoing specialists referrals. No appointment is needed.

 

Chronic Disease  

If you have a chronic disease you must attend for an annual clinic check up to be eligible for script clinics.

Routine appointments

We offer an appointment system with the doctor of your choice. Appointments are at 15 minute intervals. If you have either multiple problems or a complex problem please book a double appointment. As we reserve some appointment times so acutely unwell patients can be seen same day, we spread our routine appointments over several days. Routine appointment with the doctor of your choice may not be same day.

 

Billing

We are a private billing practice with Medicare Online claim back facilities for your convenience. However we do bulk bill immunisations (children and pensioners) and all sick children seen in the Quick Clinics.

Telephoning your doctor

A message will be taken by reception and you will be contacted by the practice once the doctor has reviewed the message.

Home visits

Your request will be taken by reception and the staff will phone you back as soon as possible after they speak to the doctor.

Reminder system

We consider your participation in health monitoring to be an essential part of your health care. We operate an extensive reminder system designed to ensure the opportunity of attendance.

Hours of services

The surgery is open from 8am to 5:30pm Monday to Friday and 8am to 11:30am on Saturday. Friendlies Emergency Healthcare 19/23 Bingera St, Bundaberg West  is open 7 days 8am to 8pm phone (07) 43311777.

 

House Call Doctor is available 6pm – 8am 7 days. Phone 13 55 66

 

Disability facilities

This practice is designed for wheelchair access. We have a wheelchair available if required. Should you have special needs please discuss them with your doctor. There is a disabled car park next to the rear ramp access.

Feedback

We welcome feedback to improve our care. There is a feedback box in the waiting room. Lyn Ward is our HR manager should you wish to talk to someone. We believe problems are best dealt with through the practice. However you may contact :

Office of the Health Ombudsman (OHO)       
PO Box 13281 George Street, Brisbane Q4003                                                      
Phone:  133 646                                          
Fax:  3319 6350                                       
Email:  complaints@oho.qld.gov.au

Accreditation

Our practice undergoes three yearly external accreditation audits to ensure RACGP standards are met.

Taxis

Please do not hesitate to ask our reception team to order a taxi from the surgery should you require one.

Privacy

This practice is bound by the Commonwealth Privacy Act – Privacy Amendment (Private Sector) Act 2000 A copy of our privacy policy is available at our reception desk.

Email Policy

We use telephone, not email, for all patient enquiries.